Refund policy

Return & Refund Policy

Last Updated: August 2026

At AffordableFind, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product arrives damaged or defective.

  • You received the wrong product.

  • The product is significantly different from the description or images shown on our website.

To be eligible for a return, the product should be unused and in its original condition and packaging where reasonably possible.

2. Products That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return once opened or used.

This may include personal-care, beauty, hygiene, or other products where returning a used item would not be appropriate.

If you are unsure whether your product qualifies, please contact us before opening or using it.

3. How to Request a Return

Please contact our customer support within 7 days of delivery and provide:

  • Your order number

  • Your full name

  • The reason for the return

  • Clear photos or videos showing the issue, if applicable

Our support team will review your request and provide the next steps.

4. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible.

We may request photos or a short video showing the problem so that we can verify the issue with our fulfillment partner.

If the issue is confirmed, we may offer:

  • A replacement product, or

  • A refund, depending on the circumstances and product availability.

5. Wrong Item Received

If you receive an item different from what you ordered, contact us within 7 days of delivery.

After verification, we will arrange an appropriate solution, which may include a replacement or refund.

6. Change of Mind

Because our orders are processed quickly, cancellation requests should be made as soon as possible.

Once an order has been shipped or delivered, a return due solely to a change of mind may be subject to our return conditions and applicable delivery/return charges.

7. Refunds

Once your return or refund request has been approved, we will process the applicable refund.

For Cash on Delivery (COD) orders, we may request your bank or other suitable payment details in order to issue the refund.

Refund processing times may vary depending on the payment method and financial institution.

8. Return Shipping

If the return is due to:

  • A defective product

  • Damage caused before delivery

  • An incorrect item sent by us

we will generally cover the applicable return cost.

For other approved returns, return or collection charges may apply.

9. Delivery Refusal & Returned Orders

If an order is refused at delivery or returned because the customer was unavailable or provided incorrect contact/address information, this may be treated as a returned-to-sender (RTO) order rather than a standard product return.

Additional delivery or return costs may apply where applicable.

10. Refund Exceptions

We reserve the right to decline a refund or replacement where:

  • The product has been used improperly.

  • The product has been intentionally damaged.

  • The issue is caused by normal wear and tear.

  • The return request is made after the applicable return period.

  • The customer cannot provide reasonable evidence of the claimed issue when requested.

11. Contact Us

If you have any questions about returns or refunds, please contact AffordableFind Customer Support through the contact information provided on our website.

We aim to review customer requests fairly and provide a reasonable solution in accordance with applicable UAE consumer-protection requirements.

AffordableFind
UAE Online Store